TJ directs more than 100 automotive facilitators and brings nearly 30 years of experience consulting with automotive retailers. He has held leadership roles with OEMs, dealerships, and prominent industry consulting firms, and his career spans domestic manufacturers, imports, and luxury brands. TJ has likely encountered just about any challenge imaginable for an automotive retailer. He has the expertise to ask the questions that matter most on your customer’s journey.
Rich is Ardent’s CEO and has been supporting automotive clients for more than 20 years. There aren’t too many jobs at Ardent that Rich hasn’t done himself, and he has an eye for talent. Rich has built a winning team that taps into consumer preferences and technologies that resonate with all audiences, balancing our wisdom with a youthful flair so learning can be fun. And most importantly, he challenges every team to ensure that performance is sustained over time and our solutions can keep pace with change.
Heather’s turbo-charged pace makes her a perfect match for overseeing Ardent’s largest automotive accounts. With over 8 years’ experience in the automotive industry and more than 20 years in successful program management, Heather collaborates with her clients, introducing innovative solutions that creatively solve business challenges. Heather is committed to helping large organizations become more aerodynamic, giving them an edge in today’s fast-paced business environment.
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Melissa, our Subject Matter Expert based in Southern California, comes with over 23 years of experience in the automotive industry — eight of those being in learning & development. She works across our teams to ensure all client requirements transform into viable solutions impacting our clients’ business. Melissa spent most of her career at AHM focused on CX, Sales, and Product Training. Since then, she has had additional automotive experience at Kia, AHM, VinFast, and Lucid Motors.
