Ardent Knows Automotive

Ardent combines learning science with real world practical experience to create and deliver training programs for the Automotive industry. From a nationwide in-dealership program delivered live to over 500 retail locations to a mobile app supporting service advisors, our experience will help you deliver results.

Recognition

Ardent brings over twenty years as a Tier One supplier to the Automotive industry. We are proud to have achieved:

  • Carlisle Service Manager Survey Best in Class Automotive non-technical traning for 2012
  • Selected by Training Industry, Inc. as one of only 15 training companies worldwide for its annual list of Emerging Leaders in Training Outsourcing
  • Numerous Brandon Hall Awards
  • International Society for Performance Improvement Award of Excellence for Outstanding Human Performance Intervention

A Rich History in Automotive Training

Delivery Methods

How learning is delivered directly impacts performance, results and retention. Ardent utilizes a blended learning approach and suggests the most effective strategy based on customer requirements. We develop and deliver everything from classroom-based instructor led training to 100% online E-learning. Ardent is on the leading edge of integrating learning design with technology.

Videos

From live-action behavior-modeling scenarios to motion graphics animation, our video capabilities are expansive.

Instructor Led Training

Our ILTs are designed to make activities interesting, promote knowledge and transfer skills.

Websites & Portals

From information resource portals to community-driven blogs, we build sites that keep people informed and connected.

Apps

Mobile, tablet, iOS, Android™, web-based or native, our apps are designed to inform and improve independent of platform.


E-Learning

Our cost effective E-learning courses provide the highest return on investment for your training dollars.

Delivery Methods

How learning is delivered directly impacts performance, results and retention. Ardent utilizes a blended learning approach and suggests the most effective strategy based on customer requirements. We develop and deliver everything from classroom-based instructor led training to 100% online E-learning. Ardent is on the leading edge of integrating learning design with technology.

Videos

From live-action behavior-modeling scenarios to motion graphics animation, our video capabilities are expansive.

Instructor Led Training

Our ILTs are designed to make activities interesting, promote knowledge and transfer skills.

Websites & Portals

From information resource portals to community-driven blogs, we build sites that keep people informed and connected.

Apps

Mobile, tablet, iOS, Android™, web-based or native, our apps are designed to inform and improve independent of platform.


E-Learning

Our cost effective E-learning courses provide the highest return on investment for your training dollars.

Case Studies

Distributing product knowledge is an ongoing challenge in the Automotive industry. For a major European OEM, we developed an interactive knowledge and information portal. The web-based resource gives the initial foundation of product knowledge every Service and Sales Associate needs in order to maintain exemplary customer service, and then it continues the education with regular updates and the ability for interactive questions, which increases customer satisfaction and aids Associates to increase revenue and performance.

Generating greater profit in Fixed Operations is critical to the survival of many dealerships. Ardent creates and delivers workshops that range from in-store half day sessions to regional week long events and helps:

  • Retain current service customers by improving customer service skills
  • Regain lost customers with marketing programs

Our assessment approach started by aligning business needs with tangible measures in the form of KPIs and providing Fixed Operations Managers with supporting tools, processes, and training.

Launching a new product or internal program can be challenging - resources are stretched thin and timing is critical. Ardent created a cost effective interactive virtual launch program allowing personnel to get to know the new car inside and out. With high-end video production, rock music, and a gaming component, this upbeat and unique multi-media training was a huge success.

  • 96% of the participants rated the overall experience as Excellent or Good
  • Four times as many people were trained for less than one-third of the cost of a live event
  • Virtual launch participants revisited the site three to four times after their initial participation- demonstrating repeat interest in the training and learning concepts

Case Studies

Distributing product knowledge is an ongoing challenge in the Automotive industry. For a major European OEM, we developed an interactive knowledge and information portal. The web-based resource gives the initial foundation of product knowledge every Service and Sales Associate needs in order to maintain exemplary customer service, and then it continues the education with regular updates and the ability for interactive questions, which increases customer satisfaction and aids Associates to increase revenue and performance.

Generating greater profit in Fixed Operations is critical to the survival of many dealerships. Ardent creates and delivers workshops that range from in-store half day sessions to regional week long events and helps:

  • Retain current service customers by improving customer service skills
  • Regain lost customers with marketing programs

Our assessment approach started by aligning business needs with tangible measures in the form of KPIs and providing Fixed Operations Managers with supporting tools, processes, and training.

Launching a new product or internal program can be challenging - resources are stretched thin and timing is critical. Ardent created a cost effective interactive virtual launch program allowing personnel to get to know the new car inside and out. With high-end video production, rock music, and a gaming component, this upbeat and unique multi-media training was a huge success.

  • 96% of the participants rated the overall experience as Excellent or Good
  • Four times as many people were trained for less than one-third of the cost of a live event
  • Virtual launch participants revisited the site three to four times after their initial participation- demonstrating repeat interest in the training and learning concepts
Download a PDF of this information

Looking for more information?

Enter your name and email address, and let us know what you're interested in learning about.

585.454.1240

300 State Street
Suite 401
Rochester, NY 14614